Ordering process:
The customer chooses the product category, so the product you want on the product page enters the quantity and if there are additional product options, selects the option (hair color) and adds the product to the cart by clicking the Add To Cart button. In the window that opens, go to the Checkout button. It’s moved to the Checkout page, which consists of 6 steps:
Step 1: Checkout Options
The buyer chooses between two options:
– New Customer (if the customer does not have a registered account on the site can register it – Register Account or make a purchase without registration of orders – Guest Checkout)
– Registered Customer (the customer enters his / her login information on the site)
Step 2: Account & Billing Details
Case 1: User does not have a registered account:
– The customer enters the data. At the bottom of the form is the option “My delivery and billing addresses are the same”. If this option is not checked, the customer switches to step 3 (Step 3: Delivery Details), if he chose this file, he skips to step 4 (Step 4: Delivery Method)
Case 2: User has registered user account he was logged to website:
Two options are offered: I want to use an existing address (the customer uses the information that is included in the account) and I want to use a new address (the customer enters new data)
Step 3: Delivery Details
Case 1: User does not have a registered account:
The user has to fill up the data for shipping
Case 2: User has registered user account he was logged to website:
Two options are offered: I want to use an existing address (the customer uses the information that is included in the account) and I want to use a new address (the customer enters new data)
Step 4: Delivery Method
The user has to choose the delivery method, if the order total is greater than 140 eur, the user will have the option to choose Free Shipping.
Step 5: Payment Method
The buyer chooses a payment method. The following payment methods are offered:
– Offline Payment (user must pay before delivery)
– PayPal (PayPal payment)
At this step there is a field “Add Comments About Your Order” in which the buyer can enter information about the purchase, if any.
Step 6: Confirm Order
The page that displays the table with the selected products and prices, by clicking the “Confirm Payment” button confirms the purchase and makes payment depending on the chosen payment method:
– Offline Payment – the customer makes a real order on the site and pays the account with a money transfer to the account of Bio Beauty. After recording the payment, the seller sends the order
– PayPal – the customer moves to the PayPal.com official site where he makes a payment, after making the payment he is transferred back to lisapeurope.com
Proces kupovine:
Kupac bira kategoriju proizvoda, pa željeni proizvod, na stranici proizvoda unosi količinu i ukoliko postoje dodatne opcije proizvoda bira opciju (boja farbe za kosu), i dodaje proizvod u korpu klikom na dugme Add To Cart. U prozoru koji se otvorio ide na dugme Checkout. Prebačen je na stranu “Checkout” koja se sastoji od 6 koraka:
Step 1: Checkout Options
Kupac bira između dve opcije:
– New Customer (ukoliko kupac nema registrovan nalog na sajtu može da ga registruje – Register Account ili da obavi kupovinu bez registracije naloga – Guest Checkout)
– Registered Customer (kupac unosi podatke svog naloga za logovanje na sajt)
Step 2: Account & Billing Details
Slučaj 1: Kupac nije registrovan na sajt:
– Kupac unosi podatke. Na dnu forme stoji opcija “My delivery and billing addresses are the same”. Ukoliko nije označena ova opcija kupac se prebacuje na korak 3 (Step 3: Delivery Details), ukoliko je izabrao ovu ocpiju preskače se na korak 4 (Step 4: Delivery Method)
Slučaj 2: Kupac je registrovan i ulogovan na sajt:
Ponuđene su dve opcije: I want to use an existing address (kupac koristi podatke koji stoje upisani u nalogu) i I want to use a new address (kupac unosi nove podatke)
Step 3: Delivery Details
Slučaj 1: Kupac nije registrovan na sajt:
Kupac unosi podatke za dostavu proizvoda
Slučaj 2: Kupac je registrovan i ulogovan na sajt:
Ponuđene su dve opcije: I want to use an existing address (kupac koristi podatke koji stoje upisani u nalogu) i I want to use a new address (kupac unosi nove podatke)
Step 4: Delivery Method
Kupac bira način dostave, ukoliko je vrednost kupovine veća od XXeur onda je dostava besplatna.
Step 5: Payment Method
Kupac bira način plaćanja. Ponuđeni su sledeći načini plaćanja:
– Offline Payment (plaćanje po predračunu)
– PayPal (plaćanje preko PayPal platforme)
– Credit Card Payment (plaćanje platnim karticama)
Na ovom koraku postoji polje “Add Comments About Your Order” u koje kupac može da unese informacije vezane za kupovinu, ukoliko ih ima.
Step 6: Confirm Order
Stranica koja prikazuje tabelu sa izabranim proizvodama i cenama, klikom na dugme “Confirm Payment” potvrđuje kupovinu i vrši plaćanje u zavisnosti od izabranog načina plaćanja:
– Offline Payment – kupac pravi porudžbinu na sajtu i plaća račun trasferom novca na račun firme Bio Beauty. Nakon evidentiranja uplate prodavac šalje porudžbinu
– PayPal – kupac se prebacuje na zvanični sajt PayPal.com gde vrši plaćanje, nakom izvršene uplate prebacuje se nazad na sajt lisapeurope.com
– Credit Card Payment – kupac se prebacuje na sajt 2Checkout gde vrši plaćanje unosom podataka sa kartice, nakom izvršene uplate prebacuje se nazad na sajt lisapeurope.com